Senior Director, Analytics & Research
9:15 AM PANEL: SHIFTING THE LENS EXTERNALLY: HOW TO LEVERAGE AN AUTOMATED BUSINESS ENVIRONMENT TO POSITIVELY IMPACT CUSTOMER ENGAGEMENT
It will come as no surprise to any intelligent automation leader that customer engagement is a key driver for digital transformation. Yet it is a continuing struggle for many organisations to leverage
this new technology to improve customer engagement despite a proven track record of improved customer service scores and profit growth through effective deployment of chatbots.
AI leaders come together to discuss the positive impact that automated technology has had on customer experience within their enterprises and to examine the challenges around customer facing
intelligence and automation