26th - 27th September 2018 | The Grove, Watford, United Kingdom

Agenda Day 2

8:00 am - 9:00 am REGISTRATION AND COFFEE

8:00 am - 9:40 am BOARDROOM BREAKFAST BRIEFING SETTING THE BOARD’S EXPECTATIONS ON WHAT AUTOMATION CAN AND CAN’T DELIVER

8:40 am - 8:45 am OPENING REMARKS FROM THE CHAIR

8:45 am - 9:15 am DAY TWO OPENING KEYNOTE CASE STUDY INTELLIGENT RPA - TAKING AUTOMATION TO THE NEXT LEVEL

• Where is RPA being used today and where will it be used in the future? Results of IDC’s recent research studies
• Automation or augmentation? More than a philosophical argument
• Privacy and security: what’s the effect of GDPR for RPA?
• What are the key issues holding businesses back from deploying intelligent solutions and how to address them?

9:15 am - 9:45 am PANEL: SHIFTING THE LENS EXTERNALLY: HOW TO LEVERAGE AN AUTOMATED BUSINESS ENVIRONMENT TO POSITIVELY IMPACT CUSTOMER ENGAGEMENT

Philip Holt - VP Finance, Continuous Improvement Travelport
Jessica Rusu - Senior Director, Analytics & Research eBay
It will come as no surprise to any intelligent automation leader that customer engagement is a key driver for digital transformation. Yet it is a continuing struggle for many organisations to leverage
this new technology to improve customer engagement despite a proven track record of improved customer service scores and profit growth through effective deployment of chatbots.
AI leaders come together to discuss the positive impact that automated technology has had on customer experience within their enterprises and to examine the challenges around customer facing
intelligence and automation
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Philip Holt

VP Finance, Continuous Improvement
Travelport

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Jessica Rusu

Senior Director, Analytics & Research
eBay

9:45 am - 10:15 am PRESENTATION LED BY LOGMEIN: UNLOCK THE POTENTIAL OF YOUR MODERN WORKFORCE

Incorporating innovative technology is no use if your workforce are not able to use it effectively and easily. Discover how to create simple, effortless interactions throughout your organisation, both
internally and externally through modern technology that reflects the needs of the modern workforce.

10:20 am - 10:50 am ONE-TO-ONE BUSINESS MEETINGS

10:20 am - 10:50 am THINK TANK FOUR ALL FOR ONE AND ONE FOR ALL: BUILDING A UNIFIED WAY OF THINKING ABOUT AUTOMATION

10:55 am - 11:25 am ONE-TO-ONE BUSINESS MEETINGS & NETWORKING

11:30 am - 12:00 pm ONE-TO-ONE BUSINESS MEETINGS

11:30 am - 12:00 pm THINK TANK FIVE: HOW TO BRING AN ORGANISATION TOGETHER TOWARDS BEST PRACTISE IN INNOVATION AT SCALE

12:05 pm - 12:35 pm CREATING A CULTURE OF INNOVATION

Creating an environment where new ideas are generated is a goal for almost every organisation, but they need to address the skills and competencies associated with innovation.. This presentation
shall address the following using examples from within EDF Energy
• Setting up a strategic approach to innovation
• Enabling teams to innovate: How you can set up your team and enable innovation

12:35 pm - 1:05 pm DEMONSTRATING THE TRUE BUSINESS VALUE OF CHANGE

Gaining buy-in is never easy especially when automation touches every department in the organisation in one way or another and takes up a considerable chunk of business investment. But
Automation is not merely a technology choice – it is in fact a business choice that supports the growth beyond a certain scale. Join this session to discover how best to gain buy-in and demonstrate
the true value of automation technology to the organisation. Through stakeholder buy-in you can ensure you deliver:
• True business change that positively impacts bottom line profit
• Effectively set expectations for return on investment of automation projects
• Drive enterprise level change across geographies and business units to create a seamless automated experience

1:10 pm - 1:40 pm ONE-TO-ONE BUSINESS MEETINGS

1:10 pm - 1:40 pm THINK TANK SIX: SUCCESSFULLY SCALING UP YOUR AUTOMATION PROJECTS

Rajwinder Singh - Director of IT Operations Automation Ericsson
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Rajwinder Singh

Director of IT Operations Automation
Ericsson

1:40 pm - 2:40 pm NETWORKING LUNCH

2:40 pm - 3:10 pm ONE-TO-ONE BUSINESS MEETINGS

3:10 pm - 3:50 pm DISCUSSION 1: HOW TO MAKE ML A REALITY IN A LEGACY ENVIRONMENT

3:10 pm - 3:50 pm DISCUSSION 2: SUCCESSFULLY INCORPORATING AUTOMATION INTO AN OPERATIONAL SETTING

3:10 pm - 3:50 pm DISCUSSION 3: GETTING YOUR DATA READY FOR THE NEW AGE OF AUTOMATION

3:10 pm - 3:50 pm DISCUSSION 4: EXAMINING HOW TO UNDERSTAND YOUR PROCESSES AT A HIGH LEVEL WHEN AUTOMATING

Karl Henderson - Robotics Transformation Lead Rabobank
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Karl Henderson

Robotics Transformation Lead
Rabobank

3:50 pm - 4:20 pm TOP 5 CRITICAL SUCCESS FACTORS WHEN IMPLEMENTING RPA - ENGIE’S EVOLUTION TO IMPLEMENT AI

Martin Ruane - Programme Director, Robotic Process Automation Lead ENGIE
Having won a national award for their centre of excellence, Martin will be covering Engie’s top 5 critical success factors in the successful deployment of automation technology. This includes having
the right change management project mindset in place to ensure that the wider organisation is bought into the new technological working environment. Discover how Engie are addressing their
biggest automation challenges and building towards an innovative future of scalable projects around chatbots and much more.
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Martin Ruane

Programme Director, Robotic Process Automation Lead
ENGIE

4:20 pm - 4:50 pm DIGITISING THE EMPLOYEE EXPERIENCE – LETS CHAT ABOUT CHATBOTS

Keith Williams - HR Services Director Unilever
The journey from proof of concept to implementation and the challenges encountered along the way.
• Enabling your employees to productively engage with chatbots to resolve HR issues more efficiently
• Achieving a happier workforce by using intelligent automation to promote employee benefits
• Removing the tedium of error-prone high-transaction volume driven work that is common within the payroll process
• Supporting HR so they can respond in real time to produce faster employee decisions
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Keith Williams

HR Services Director
Unilever

4:50 pm - 5:20 pm HOW TO SCALE AUTOMATION ACROSS A LARGE ENTERPRISE - THE HSBC JOURNEY AND LESSONS LEARNED ALONG THE WAY

Across his journey to implementing automation across HSBC, Brian has learned many lessons along the way including that there is a need to address much more than just a change in technology
during an implementation project of this size and scale. Join this session to discover the steps required to deliver the successful scaling of your automation projects.

5:20 pm - 5:30 pm CLOSING REMARKS FROM THE CHAIR